Privacy Policy

At WiseCare Administrative and Executive Exams ("WiseCare," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or communicate with us, particularly regarding SMS/text messaging.

1. What Information We Collect

We may collect the following types of information when you use our services or website:

• Personal Identification Information: Name, date of birth, mailing address, email address, and phone number.
• Appointment Information: Service requested (USCIS, FAA, DOT, or Direct Primary Care), appointment date, time, and specific medical questionnaire responses related to your requested exam.
• Payment Information: Credit card details necessary to process appointment deposits. (Note: We use secure third-party payment processors; we do not store full credit card numbers on our servers).

2. How We Use Your Information

The information we collect is used in the following ways:

• To provide, operate, and maintain our medical services.
• To process appointment bookings, reservations, and secure deposits.
• To communicate with you, including sending appointment confirmations, reminders, and important pre-visit instructions via email and SMS text message.
• To maintain accurate patient records in compliance with medical and regulatory standards.

3. SMS/Text Messaging Terms & Consent

By providing your mobile phone number during the appointment booking process, you explicitly consent to receive transactional SMS/text messages from WiseCare related to your appointment.

• Purpose: Messages will be used strictly for appointment confirmations, pre-visit instructions (such as requests to complete mandatory forms like MedXpress), and appointment reminders. We do not use your phone number for promotional marketing without separate, explicit consent.
• Message Frequency: Message frequency varies depending on your appointment status and required communications.
• Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You may opt-out of receiving SMS messages at any time by replying STOP to any message you receive from us. After texting STOP, you will receive one final message confirming your opt-out. Note that opting out may impact our ability to send you timely appointment updates.
• Help: If you need assistance with our text messaging program, reply HELP to our messages, or call our office directly at (410) 255-7900.

4. Third-Party Services

We employ trusted third-party companies to facilitate our services. These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose:

• Twilio: We use Twilio to facilitate our SMS/text messaging communications. Twilio handles your phone number in accordance with strict privacy guidelines to ensure delivery of our appointment notifications.
• Stripe: We use Stripe to securely process credit card deposits and payments.

5. Data Security and HIPAA Compliance

We take the security of your data seriously. Our practice and website are designed to be fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement administrative, physical, and technical safeguards to protect your personal and Protected Health Information (PHI) from unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We will retain your personal information, including PHI, only for as long as is necessary for the purposes set out in this Privacy Policy and as required by medical retention laws and federal regulatory guidelines (such as those stipulated by the FAA, FMCSA, and USCIS).

7. Children's Privacy

Our Direct Primary Care, FAA, and DOT services are generally intended for individuals 18 years of age and older. We do not knowingly collect personal information from individuals under 18 for these services. For USCIS Immigration Physicals, we do evaluate individuals under the age of 18; however, all bookings and medical form preparations (Part 4 of Form I-693) must be completed by a legal guardian or authorized preparer.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, our data practices, or if you wish to exercise your rights regarding your personal information, please contact us at: